Outlook cached mode address book not updating

The Offline Address Book (OAB) is automatically updated every 24 hours, unless Microsoft Outlook is set to Download Headers or Outlook has detected a slow network connection and On Slow Connections Download Headers Only is selected. NOTE Cached Exchange Mode is available on the File menu only when you are using a Microsoft Exchange Server 2003 e-mail account.

For more information on the version of Exchange server you are connecting to, contact your Exchange server administrator. On the Tools menu, point to Send/Receive, and then click Download Address Book.

In general, Outlook will automatically update the Offline Address Book (OAB) for Exchange accounts once every 24 hours.

When it didn’t or when you want to make sure you do have the latest OAB available, you could manually trigger an update from within Outlook as well.

Note This article is for IT Pros and admins that are deploying and configuring Outlook 2016 for Windows for users in their enterprises.

If you're a user trying to configure your Outlook settings, see Turn on Cached Exchange Mode.

Qasmi I have done a forced update with cached mode off and it doesn't make a difference, the issue re-presents when cached mode is re-enabled.

All - I completed some checks and in the OAB in Organization Configuration, the distribution mechanism was set to public folders only.

Mailbox data is only cached in memory and never written to disk.Another way to make sure that you get a fresh copy of the OAB is by renaming the oab-files to when Outlook is closed.They are stored in the following location: which itself holds subfolders with named after Account GUIDs.Run EXBPA and check no related issues reported - Rancy Please have a look at my article to manually update and ensure that everything is correct: Manually Update Global Address List (GAL) on Exchange 2010 You can also have a look at my You Tube video on this: v=0Az1BKmy0Ck Hope this helps :) Inorder to be updated you have to remove Exchange cache mode , or Either force a full download of OAB and then ask users to enable Cache mode on.

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